She helps her clients "Get R.E.A.L. " results with their people - RETENTION of employees and customers, ENTHUSIASM to take ACTION and LEADERSHIP to make a positive impacts through:
- Facilitating strategic planning with your board of directors and senior management team.
- Conducting leadership development for your supervisors and managers.
- Creating a culture of customer service as a way of hiring, training and managing your employees.
New! Listen to Michele on the "Just for a Moment" pod cast:
Top 5 Requested Programs
Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team! Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee’s bad attitude. Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, manager, or customer to feel the negative affects from someone with a bad attitude.
Change is a fact of life. Job changes, promotions, single parenting, aging parents — today's common stresses at work and home may leave you feeling helpless, angry, or depressed. You can't always control change, but you can control your response to it.
Too much to do and not enough time to get it all done? Basic to managing individual and organizational performance, setting priorities and managing time effectively is key. This program develops a strategy designed to address individual needs for meeting the daily challenge of managing professional and personal responsibilities.
Successful team members don’t work harder, they work smarter. They do the right thing at the right time. A clear understanding of individual roles, in the process of working together toward a common goal, is the first step to creating high performance teams.
If organizations and individuals don’t know where they are going, they’ll probably end up somewhere else. Strategic planning is a process that brings the guiding leaders together to learn from the past and assess current situations to plan for future success. During this preview of the process, participants learn about the players, the steps and components involved in a strategic planning process.
Michele Matt offers the following products and services: Keynote speaker, Training consultant, Customer Service resources, Strategic planning, Satisfaction survey, Inscape publishing, Instructional design, Customized training, Training resources.
If you are interested in any of Michele's workshops, a keynote address or strategic planning, please contact Michele toll-free at 1-866-225-1249 or via e-mail at firstname.lastname@example.org
Customers We Keep
Our 12th Annual Healthcare Service Excellence Conference is now in the history books – and history was made! We were delighted with the success of our conference which was reflected in our overall rating of 4.89 out of 5; largely due to your fabulous contribution. We appreciate the time you took to craft and deliver your message “Bad Apples: Dealing with Difficult People.” Your session received a perfect rating of 5.0 out of a possible 5.0 from our conference attendees.
Michele, it was our privilege to have experienced your expertise and insights and we would highly recommend your presentation to others who might be considering you for a similar engagement. Once again we thank you for contributing to the overall success of our event.
Pat Goodberry-Dyck Conference Chair - HealthCare Service Excellence Conference
Since 1984, Michele Matt has inspired more than 100,000 people in the U.S. - providing them with practical solutions for positive change - to get R.E.A.L. results through Retention, Enthusiasm, Action and Leadership.
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8290 Boulder Drive
West Des Moines, IA 50266
Toll Free: 1-866-225-1249
Michele is proud to be a Certified Speaking Professional.
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