Skip to Navigation | Skip to Content

Since 1989, Michele Matt, CSP - Certified Speaking Professional has inspired the attitudes and actions of professionals throughout the United States.

She helps her clients "Get R.E.A.L. " results with their people - RETENTION of employees and customers, ENTHUSIASM to take ACTION and LEADERSHIP to make a positive impacts through:

  • Facilitating strategic planning with your board of directors and senior management team.
  • Conducting leadership development for your supervisors and managers.
  • Creating a culture of customer service as a way of hiring, training and managing your employees.


Join Michele for this month's
FREE Motivational Webinar!

We’ve been requested to offer the same webinar twice so more employees can participate. Thanks for your suggestion!

"Be Yourself, Everyone Else is Already Taken"
November 21st
9-10am CST
Register Now!

"Be Yourself, Everyone Else is Already Taken"
November 21st
10:30-11:30am CST
Register Now!

Sign up yourself and/or your team for one of these FREE webinars today!!!

New! Listen to Michele on the "Just for a Moment" pod cast:

Week 1 - Click to Download
Week 2 - Click to Download
Week 3 - Click to Download
Week 4 - Click to Download

Top 5 Requested Programs

  • Bad Apples (TM): Coaching Skills for Today‚Äôs Workplace

    Are you working with, serving, or even living with someone who has a bad attitude?  Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team!  Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless.  In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee’s bad attitude.  Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs.  It doesn’t take much for a co-worker, manager, or customer to feel the negative affects from someone with a bad attitude.

  • Managing Change with Creativity and Compassion

    Change is a fact of life. Job changes, promotions, single parenting, aging parents — today's common stresses at work and home may leave you feeling helpless, angry, or depressed. You can't always control change, but you can control your response to it.

  • Taking Time to Manage Your Time

    Too much to do and not enough time to get it all done? Basic to managing individual and organizational performance, setting priorities and managing time effectively is key. This program develops a strategy designed to address individual needs for meeting the daily challenge of managing professional and personal responsibilities.

  • Building Teams That Are Creative and CARE

    Successful team members don’t work harder, they work smarter. They do the right thing at the right time. A clear understanding of individual roles, in the process of working together toward a common goal, is the first step to creating high performance teams.

  • Strategic Planning: 10-Steps to Recharge and Focus Your Leaders

    If organizations and individuals don’t know where they are going, they’ll probably end up somewhere else.  Strategic planning is a process that brings the guiding leaders together to learn from the past and assess current situations to plan for future success. During this preview of the process, participants learn about the players, the steps and components involved in a strategic planning process.

Michele Matt offers the following products and services: Keynote speaker, Training consultant, Customer Service resources, Strategic planning, Satisfaction survey, Inscape publishing, Instructional design, Customized training, Training resources.

If you are interested in any of Michele's workshops, a keynote address or strategic planning, please contact Michele toll-free at 1-866-225-1249 or via e-mail at

Customers We Keep

"Michele's enthusiasm and knowledge as a facilitator has helped our company successfully complete 2 strategic planning sessions over the last 3 years. She always finds new and interesting ways to keep everyone involved in the process."
Diane Williams, Vice President, Bankers Leasing Company, Des Moines, IA

More client testimonials »

About Michele

Since 1984, Michele Matt has inspired more than 100,000 people in the U.S. - providing them with practical solutions for positive change - to get R.E.A.L. results through Retention, Enthusiasm, Action and Leadership.

Learn more »

Speaking Events

No speaking events at the moment.

Events archive »

FREE Newsletter

Looking for Past Newsletters? Click Here!

Office Address

8290 Boulder Drive
West Des Moines, IA 50266

Phone: 515-221-2688
Toll Free: 1-866-225-1249
Fax: 515-221-2689

Michele is proud to be a Certified Speaking Professional.

Find Michele on the following sites:


Inscape Publishing Authorized Distributor

ASTD Central Iowa Chapter