Since 1989, Michele Weston, CSP - Certified Speaking Professional has inspired the attitudes and actions of professionals throughout the United States.
She helps her clients "Get R.E.A.L. " results with their people - RETENTION of employees and customers, ENTHUSIASM to take ACTION and LEADERSHIP to make a positive impacts through:
- Facilitating strategic planning with your board of directors and senior management team.
- Conducting leadership development for your supervisors and managers.
- Creating a culture of customer service as a way of hiring, training and managing your employees.
|
New! Listen to Michele on the "Just for a Moment" pod cast: Week 1 - Click to Download |
Top 5 Requested Programs
-
Bad Apples (TM): Coaching Skills for Today’s WorkplaceAre you working with, serving, or even living with someone who has a bad attitude? Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team! Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee’s bad attitude. Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, manager, or customer to feel the negative affects from someone with a bad attitude.
-
Managing Change with Creativity and CompassionChange is a fact of life. Job changes, promotions, single parenting, aging parents — today's common stresses at work and home may leave you feeling helpless, angry, or depressed. You can't always control change, but you can control your response to it.
-
Taking Time to Manage Your TimeToo much to do and not enough time to get it all done? Basic to managing individual and organizational performance, setting priorities and managing time effectively is key. This program develops a strategy designed to address individual needs for meeting the daily challenge of managing professional and personal responsibilities.
-
Building Teams That Are Creative and CARESuccessful team members don’t work harder, they work smarter. They do the right thing at the right time. A clear understanding of individual roles, in the process of working together toward a common goal, is the first step to creating high performance teams.
-
Strategic Planning: 10-Steps to Recharge and Focus Your LeadersIf organizations and individuals don’t know where they are going, they’ll probably end up somewhere else. Strategic planning is a process that brings the guiding leaders together to learn from the past and assess current situations to plan for future success. During this preview of the process, participants learn about the players, the steps and components involved in a strategic planning process.
Michele Matt offers the following products and services: Keynote speaker, Training consultant, Customer Service resources, Strategic planning, Satisfaction survey, Inscape publishing, Instructional design, Customized training, Training resources.
If you are interested in any of Michele's workshops, a keynote address or strategic planning, please contact Michele toll-free at 1-866-225-1249 or via e-mail at michele@micheleinspires.com
Customers We Keep
"Thank you for providing your strategic Planning Pro-treat to our management staff. It was by far the best management training experience our group has experienced. I was particularly impressed with the way your format lead us through the group consensus building process. You skillfully brought out each point of view and moved the group to decisions that everyone felt good about. Not only did we develop a strategic plan, but also we experienced some pretty good team building to boot."
Jeanne Kinnard, Executive Director - Evergreen Woods, North Branford, CT
About Michele
Since 1984, Michele Weston has inspired more than 100,000 people in the U.S. - providing them with practical solutions for positive change - to get R.E.A.L. results through Retention, Enthusiasm, Action and Leadership.
Speaking Events
January 2012
- 01/4-5 Bay City, TX - Service Excellence in Healthcare
- 01/9-11 Nashville-Memphis, TN - Service Excellence in Healthcare
- 01/16-19 Dallas, TX - Health Care Service Excellence Conference
- 01/25 Dunn, NC - Service Excellence in Healthcare
FREE Newsletter
Looking for Past Newsletters? Click Here!
Office Address
8290 Boulder Drive
West Des Moines, IA 50266
Phone: 515-221-2688
Toll Free: 1-866-225-1249
Fax: 515-221-2689
Michele is proud to be a Certified Speaking Professional and a GSA Contract Holder.
Find Michele on the following sites: